Light Wellness
Warranty
Warranty Information
Every LIGHT WELLNESS LED Crown Mask comes with a comprehensive 2-year manufacturer's warranty, covering defects in materials and workmanship under normal use.
2-Year Warranty
Full coverage on manufacturing defects
What's Covered
- Manufacturing defects in the LED panel or light components
- Malfunctioning control unit or power button
- Battery or charging port defects
- Structural defects in the mask housing
- Remote control or controller failures
- Wiring or internal connection issues
What's Not Covered
- Damage caused by misuse, abuse, or improper care
- Cosmetic damage such as scratches from normal use
- Damage from water exposure beyond specifications
- Modifications or repairs by unauthorized parties
- Damage from drops, impacts, or accidents
- Issues from failure to follow the user manual
How to File a Warranty Claim
- Email us at dvtsmart4@gmail.com with subject "Warranty Claim"
- Include your order number, purchase date, and description of the issue
- Attach clear photos or a short video showing the defect
- Our team will review within 2-3 business days
- If approved, we'll provide a prepaid shipping label
- We'll repair or replace your device at no cost