Returns & Exchanges

Your satisfaction is our priority. We offer a 30-day money-back guarantee on all LIGHT WELLNESS devices. If you're not completely satisfied with your purchase, we'll help you return or exchange it.

30-Day Money-Back Guarantee

You can return your device within 30 days of delivery for a full refund of the product price. Items must be in their original condition with all accessories and packaging included.

Return Eligibility

1. Item must be within 30 days of delivery date
2. Device must be in working condition (normal wear is acceptable)
3. All original accessories, cables, and packaging must be included
4. Product must be purchased directly from dvtlightwellness.com

How to Initiate a Return

1. Email us at dvtsmart4@gmail.com with your order number and reason for return
2. We'll send you a Return Merchandise Authorization (RMA) number and return instructions
3. Pack your device securely with all original accessories and the RMA number clearly marked
4. Ship the package to the address provided in our return instructions
5. We'll process your refund within 5-7 business days of receiving the returned item

Refund Processing

Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to appear on your account, depending on your bank's processing time.

Exchanges

If you'd like to exchange your device for a different color or model, please email us with your order number and desired exchange. We'll arrange the exchange once we receive your original device.

Warranty Claims

For defects covered under our 2-year warranty, please visit our Warranty page for instructions on filing a warranty claim.

Damaged or Defective Items

If your device arrives damaged or defective, please contact us within 7 days of delivery. We'll arrange a free replacement at no cost to you.

Start a Return